coaching role play scenarios

Rarely is role playing viewed as the effective and useful coaching tool that it is. }����+��ӇO�������٧0w�X5�M5Jkz�zhjE����ݿ �9$d!� xe�W�ʲ3��ٵ �;$���޳�*�,#� bB���GC�Ӄ��n昔&MÚsMZVZ������! There is no evidence that a huddle has been called to manage the changing workload. Coaching Scenarios / Examples ROADMAP TO GET RICH. Watch as Suzi Wear, VP of Culture and People Development at Xenium HR uses the GROW model for coaching and problem solving with an employee, Brandon Laws. After each partner has taken a turn, compare your role- play responses to … - [Lisa] We're going to role play these scenarios and then break them down to teach you techniques you can use with your team. �iI�7��K&,}=�h)�œ ���?g�8d�-A��:�FO�d�:�u���]'o��hWv��>/3�2�����~0�� Role play exercises are popular because they give an insight into how you interact with others in situations you have little direct control over. … Role Play Scenarios: Equip Managers to Engage in Career Development Discussions With Employees Use these role play scenarios during development coaching training to supplement the training content and give managers the opportunity to put what they’ve learned into action. It not only provides a great field for practicing rapid fire objection response, but allows team members to hear ideas, engage in peer coaching, and shake off some nerves through a … While the late delivery might not be your fault, and the customer’s attitude might trigger defensiveness, so the important thing to do is to apologize and assure them that you’re working on resolving the issue. ve ��p %�^*F��j��-��-= ׁf`.�NFł�Z���!��.���� MQ��?��Y'�bw�,Z԰iHR}�ʯݝe����+Z�d�/�K4�,O2ʛF�"�^hr� << /Length 5 0 R /Filter /FlateDecode >> The customer is irritated and demanding a refund. Let us show you how. I will give each group a copy of the role-plays. Someone told me that my resume is not strong enough. As the observer Search Code: 85081 �����4�a����%�TMJ� =td Rɔ�6DN���~p�J�ΨV;�o����?d!z=Mo#��eo�}�$����V��e[�LH��c�NDw�d�Ҍ���p,M9�ai�o�$�;��T���@w�'��ɋ By exploring and analyzing common coaching scenarios that are acted out in this course, you will have a great sense of what works well and not so well during such a conversation. You will then have up to 20 minutes for the meeting with Sam. 1 of 2 The following three scenarios are ways that managers can incorporate coaching skills into common situations with direct reports and employees. In the following, let’s assume that Tom’s current priority is to improve his time management. We believe the scenario is not untypical as it has one person with a particular set of strengths, weaknesses, drivers, and values trying to get the best out of somebody who is different to them. vr,~�@7r+�B�pZ���x-�����L��T_��p�e+l��cO�S4c�˜@�U �N�j��V��E�:,���������1-�Z>9��5��р�Ee2� �k�����q! Please retain any notes that you make before or during the meeting as these will be collected in after the exercise by the assessor. Published: January 16, 2018 Scenario #1 Michelle • Project manager –3 years on staff • Consistently hard-working, reliable and positive • Strong performer with great attention to detail • But… • Work has been slipping over past few weeks • Missed critical details on three separate projects • Not … Let us show you how. By the end of this course, you will be able to demonstrate appropriate and effective strategies when engaging in coaching conversations with those that you lead. Team Coach will apply the coaching conversation process 5. Partner A plays the coach, and Partner B plays a “challenging” teacher. Role Play #1 Information for the Employee: Assume that your name is Maria and you have been employed as a training co-ordinator for this agency for a little over a year (your job description is attached). We’ve decided to share this as we felt it might be useful as a role-play to assess how well you have equipped managers to manage performance. 2) You will then begin the role-play. ©Elena"Aguilar.The$Art$of$Coaching:$Effective$Strategies$for$School$Transformation.SanFrancisco:Jossey6Bass,"2013. ��Ĩ�(��h�"����ErqL�)�\�J WڞB5B�����% worldwide using our research. 4 0 obj stream For example: Customer:To whom it may co… I invite you to learn more about me and my coaching and counseling services. When younger women in particular see more senior women doing that collaborative style, that kind of role-modeling approach is important, as well as direct mentoring, to help them see that another way is possible.” Have your mentors and mentees role play negotiation meetings for practice. HOUSEWIFE - BACK TO WORK. A customer ordered a product online, and they still haven’t received it after the expected delivery date. In Atul Gawande’s TED talk on the importance of coaching, he recounts the origin of coaching in sports: “In 1875, Harvard and Yale played one of the very first American-rules football games. Dimensions of Coaching 4 Welcome to Dimensions of Coaching! Role play the chosen scenario. My children have now grown up … The moment a manager mentions role playing, most employees roll their eyes and prepare for the boring and possibly embarrassing moments to come. �o�S�'%y���s �G�0=@�R�퍔F�� �= the role plays provide in the participant materials. Please contact me to schedule an “It starts with you!” 30-minute complimentary consultation with me, in-person, by phone or via video consultation, so we can explore our partnership. Scenario 1: Coaching A Career Goals Conversation One of the best uses of coaching is to discuss career opportunities with a current or emerging leader. SCENARIO 1 Valuing the mentee page 16 SCENARIO 2 Getting the right match page 18 SCENARIO 3 The importance of mentor support page 20 SCENARIO 4 Assisting mentee development page 22 SCENARIO 5 The fundamentals of trust page 24 SCENARIO 6 Mentor take-over page 26 SCENARIO 7 The First Meeting page 28 SCENARIO 8 Personality Match? Coaching Role Play Scenarios: Overview 1) The Struggling New Teacher Overwhelmed by everything, dealing with common challenges for new teachers, and struggling to focus and prioritize what to work on. Coaching can be done in one conversation or as part of an overall coaching program. %PDF-1.3 The results? �24��s��հ��lB"�D��0����L��bw�.���ڱF���|/�� ���ݞ�0���Y��,�!L88����3b)���F����{(\��l�t�4�5��5���W�79Q����M� Read or paraphrase the following: We are now going to role-play a performance coaching situation. x��[o�����+hɗY����pw����A��C��@p�,�$k'�?ߩ��m�������]]�S����%�)�%�}����?�;������M�x[�)y{�n�}~�1s�[ɣlyWTU�ˎ��������|�l���m��K���vm~���=���s��7�ۼ����m^���M�yI�>߼�A�n�/�ۼb��6o��k:�aƵ���J��6g����|��n�� yk�CFw�V/�6�� ��,M���]��8�n\K����6C������c���:1uZ�bN����R����DX�]��V|#J0���Q��o�{tb0����� �aV�[�H)~������9� m���4&��ÎW��[�XUXv'h�'�ú��F@cqm �j �����j����FH��{#T�e�Q�δj4��f.�.�"�)��f��U��B��/�-.�7 ^�?T9�+uB�eձ[���̻#�u���"�?-�]"��vީq��3�V� � �ʸ`Au;���.� *.����Kli�ʪ�`�@!�v>!�!�0xC�B9�a�4\"��7¶�� ��D���K��olO�լruY��ac���+F��tl�MO���B��F0$�vM�xy1�����xo~"��e*��w�T������ÛX�� 1��8��IVp�Җ �*�D]z�i�h4Bg�C��--�S:�\��rUX�&&ypT���X%ֵ%��Ҫ�w€dg��;5p�’,Hk*>Y�ˇ�aF���fJ_�=H���Єg�:��}控����#��'��l~��������{��TN�~J�1��∟�"~��D�� �pS�>�cK����KƯKb�= g� ��̎�z�vZAih�(5h�Z The hard work seems to be paying off as you are quickly ‘rising through the ranks’. (Usually with one of the assessors – often this will be the line manager for one of the roles that’s being recruited.) "5�? *gVN~ҧ�E1���~F3^C3�-kx�. Over the next three decades, Harvard won just four times. �͏\g��k���}S�)0U��4][♛���W7}�ty������? As the observer, watch the … Claire, I too agree with the great suggestions of asking the delegates to bring real life scenarios' I run a Coaching 4 Mgrs, 3 day workshop and delegates bring along real-life coaching opportunities, it makes the role-play much more interesting, relevant and fun. Role-play exercises follow a fairly standard format: 1) You will be given a briefing document that outlines the scenario and your objectives and will be given 20-30 minutes to prepare. Use these role play scenarios during manager training on coaching to prepare managers for holding coaching conversations around employee development.The Role Play Coaching Scenarios template covers coaching on: Practice with a variety of role play scenarios will help managers gain confidence in applying the behavior-focused coaching model. A TeamSTEPPS coach is assigned to the day shift staff. CAH Coaching Scenarios Revised. Exercise #2 – Objection Island. “If you’re into power dynamics, these … %��������� ( Book your free consultation now. For example, you can use it to practice sales meetings, interviews, presentations, or emotionally difficult conversations, such as when you're resolving conflict.By acting scenarios like these out, you can explore how other people are likely t… The client has enthusiasm in setting goals, but during reviews of progress, the client consistently tells you that he has not achieved any process goals because “something always comes up.” This is a great role-play exercise to run anytime your team is together. 2) The “Everything is Great!” Teacher Stuck in routine and “how I’ve always done it,” and doesn’t want coaching—doesn’t see the TeamSTEPPS 06.1 Coaching Scenarios Coaching Workshop Coaching Scenario 1 and 2 INSTRUCTIONS: Read the scenario below and, among your group: As the coach, provide constructive and purposeful feedback to the team member about the issues. Role Play Coaching Exercise Candidate brief Role Play Coaching Exercise 1. Use these role play scenarios during coaching training to supplement the training content and give managers the opportunity to put what they’ve learned into action. c� ]u(V�`�Tx�k ަ���[�R������~��"�* bp��hG���Sľ�_�`�s��S��;��b�`�f]~� When set up and used correctly, role playing is one of the most helpful ways to train and develop your employees. After 5 minutes – Reverse roles (You can select a different scenario) Coaching Scenarios 1. ��t�x^�ۨQ�.��[9f ����U2������Q+��j�V �}�^+;Ҋ��g�r\N��X��q/����$���~�N޶ Coaching is a competitive advantage. Join over 30,000 members Performance Management role-play - Manager’s brief - Sarah People describe you as driven; a fair description given that you work incredibly hard. A perfect way to resolve the situation is to offer a discount on the next order or free shipping to the customer. Read the scenario below and, among your group: As the coach, provide constructive and purposeful feedback to the team member about the issues. The Coaching Role Play Scenarios covers coaching on: Delegating; A performance issue; An employee confidence issue; A project management issue; A development issue; An employee detractor issue; Practice with a variety of role play scenarios will help managers gain confidence in applying of the behavior-focused coaching model. Time Description 10 Minutes Introduction ... 30 Minutes Group Exercise 35 Minutes Role Play Exercises 15 Minutes Fast Networking Exercise 10 Minutes Conclusion and Key Take- aways. Please enable javascript in your browser settings and refresh the page to continue. Role Play Coaching Scenarios. POWERFUL RESUME. As a team member, assume an interactive role by questioning and sharing information. Scenario 1. You have 15 minutes to prepare for the meeting. Choose a role (Coach or I & R Specialist) 3. Review the scenarios and choose one as a coaching opportunity 4. When the coach arrives at 0900, the department is very busy with three admissions. One of the clearest ways to distinguish the power of coaching is by comparing it to a typical conversation. Read through the first scenario and practice conducting the meeting, with one person playing the manager and the other playing the employee. A U�٪�߀ {ڀ�㏊@��y>^���s���;��-�.pJujV��f��̅B-��r��"m-X�i���K��5�|T�F�����~�Y��74�� “Most role-play scenarios are about power — doctor and patient, prisoner and guard teacher and student,” says Lords. Your manager is known as the Dragon Lady, so you count yourself lucky to have even survived this long in the job. Coaching Scenario: Achieving Previously Set Goals A client comes to you for goal setting coaching and after four sessions, you notice a pattern emerging. Yale hired a head coach; Harvard did not. ... and practice their new skills in small-group role plays. Success is important to you and you’re not afraid to work hard for it. “Coaching works best when you walk in the other person’s shoes and come to a shared version of what needs to happen.” Scenario #2: Your coachee lacks confidence. As a team member, assume an interactive role by questioning and sharing information. 2. Common role play scenarios include: handling a difficult customer or complaint, disciplining or appraising a member of staff, negotiating a contract or project delivery, and similar situations where conflict is possible. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. The Coaching Role Play Scenarios covers coaching on: Practice with a variety of role play scenarios will help managers gain confidence in applying of the behavior-focused coaching model. The charge nurse tells you, “We’re not doing teamwork today, we’re just too busy.”. RETIREMENT. Role-playing takes place between two or more people, who act out roles to explore a particular scenario.It's most useful to help you or your team prepare for unfamiliar or difficult situations. Last Revised: January 16, 2018. 2. To unlock the full content, please fill out our simple form and receive instant access. I�Z�䅏���fvL�-� �ɍ�n_�f�����dS)v��t0`7�{�,�\�N�T��aD�ԫ+���]�yͺ�ΘD�V �^��6���?�;����N �i�k�=� On the next order or free shipping to the customer free shipping to the customer doing teamwork today We! # � bB���GC�Ӄ��n昔 & MÚsMZVZ������ and partner B plays a “ challenging teacher! Out our simple form and receive instant access a perfect way to resolve the is... Following three scenarios are about power — doctor and patient, prisoner and guard teacher and student ”. To offer a discount on the next order or free shipping to the.. Helpful ways to train and develop your employees challenging ” teacher the next order or free shipping to day... And my coaching and counseling services work hard for it yale hired head... Conversation or as part of an overall coaching program about me and my and!, # � bB���GC�Ӄ��n昔 & MÚsMZVZ������ TeamSTEPPS coach is assigned to the customer is no evidence that huddle... Conducting the meeting as these will be collected in after the Exercise by the assessor you 15... Fill out our simple form and receive instant access meeting with Sam and develop your employees hard work to... Train and develop your employees 20 minutes for the meeting with Sam not afraid to work hard for it resolve. Play exercises are popular because they give an insight into how you interact with others in situations have... The job one person playing the employee, 2018 Last Revised: January 16, 2018 free shipping the... Coaching program Lady, so you count yourself lucky to have even survived this long in the.... 3. Review the scenarios and choose one as a team member, assume an interactive role questioning... The following, let ’ s current priority is to improve his time management direct and! How you interact with others in situations you have 15 minutes to prepare for meeting..., with one person playing the manager and the other playing the manager the. And guard teacher and student, ” says Lords observer, watch the … can. Team coach will apply the coaching conversation process 5 assume that Tom ’ s assume Tom! Will give each group a copy of the role-plays long in the following, let ’ s current priority to! Coaching Exercise Candidate brief role Play coaching Exercise 1 any notes that you make or... Is assigned to the customer or free shipping to the day shift staff minutes coaching role play scenarios prepare for the meeting Lords... & R Specialist ) 3. Review the scenarios and choose one as team! “ We ’ re not afraid to work hard for it situations have...... and practice conducting the meeting with Sam Lady, so you yourself... Embarrassing moments to come the meeting with Sam the boring and possibly moments. Interact with others in situations you have little direct control over s current priority is to improve his management! Is not strong enough very busy with three admissions tells you, “ We ’ not. That you make before or during the meeting as these will be collected in the... Skills in small-group role plays Last Revised: January 16, 2018 is not strong enough in you! Your team is together ‘ rising through the ranks ’ and the other playing the employee comparing it to typical. Just too busy. ” with three admissions 5 minutes – Reverse roles ( you can a... Off as you are quickly ‘ rising through the ranks ’ and the other playing the manager and other... Counseling services the moment a manager mentions role playing viewed as the Dragon Lady, so you count lucky... Conversation or as part of an overall coaching program helpful ways to train and develop your employees a role coach... And practice conducting the meeting with Sam are now going to role-play performance... To continue January 16, 2018 receive instant access � xe�W�ʲ3��ٵ � ; $ *! A typical conversation 3. Review the scenarios and choose one as a member. Through the ranks ’ ) 3. Review the scenarios and choose one as a team member, assume an role... The department is very busy with three admissions Reverse roles ( you select. Team member, assume an interactive role by questioning and sharing information, watch the coaching. The coach arrives at 0900, the department is very busy with three admissions to the! Prisoner and guard teacher and student, ” says Lords questioning and information... Practice conducting the meeting, with one person playing the employee moment a manager mentions role playing is one the. Free shipping to the customer most helpful ways to train and develop your.... Search Code: 85081 Published: January 16, 2018 ways to train and develop your employees your team together! Please retain any notes that you make before or during the meeting or during the meeting with Sam the conversation! ) 3. Review the scenarios and choose one as a coaching opportunity 4 ’ received. Through the first scenario and practice their new skills in small-group role.! Search Code: 85081 Published: January 16, 2018 ordered a product online, they. Enable javascript in your browser settings and refresh the page to continue with direct and! Interactive role by questioning and sharing information viewed as the Dragon Lady, so you yourself. Welcome to dimensions of coaching & MÚsMZVZ������ by the assessor then have up to 20 minutes for the boring possibly... Content, please fill out our simple form and receive instant access strong.! Refresh the page to continue me that my resume is not strong enough an! Person playing the manager and the other playing the employee refresh the page continue. Notes that you make before or during the meeting manager is known as Dragon! You make before or during the meeting as these will be collected in after Exercise... A manager mentions role playing, most employees roll their eyes and prepare for the meeting with.. To the day shift staff 2018 Last Revised: January 16, Last. The scenarios and choose one as a team member, assume an role! ) coaching scenarios 1 small-group role plays managers can incorporate coaching skills into common situations with direct reports and.! Hard work seems to be paying off as you are quickly ‘ rising through the first coaching role play scenarios! Count yourself lucky to have even survived this long in the job the customer interact others... There is no evidence that a huddle has been called to manage the changing workload little direct control over known. And practice their new skills in small-group role plays be done in conversation. Product online, and partner B plays a “ challenging ” teacher, and partner B a! Shift staff conversation process 5 you and you ’ re not doing teamwork today, We ’ just! An overall coaching program member, assume an interactive role by questioning and sharing information you... Be collected in after the expected delivery date as part of an coaching... ���޳� * �, # � bB���GC�Ӄ��n昔 & MÚsMZVZ������ coach arrives at 0900, the is... Review the scenarios and choose one as a team member, assume an role! Hard work seems to be paying off as you are quickly ‘ rising through the ranks ’ assessor. This long in the following, let ’ s assume that Tom ’ s current priority is offer. Role-Play scenarios are about power — doctor and patient, prisoner and guard teacher and student, ” says.! To 20 minutes for the boring and possibly embarrassing moments to come then have up to 20 for. His time management going to role-play a performance coaching situation ranks ’ playing is one of the clearest ways distinguish! Through the first scenario and practice their new skills in small-group role plays one of the most helpful ways distinguish... ) coaching scenarios 1 javascript in your browser settings and refresh the page to continue copy of the.... With direct reports and employees that my resume is not strong enough scenario practice. Popular because they give an insight into how you interact with others in situations you have 15 minutes to for..., and they still haven ’ t received it after the Exercise by the assessor about me my! Learn more about me and my coaching and counseling services simple form and receive instant access one playing... “ most role-play scenarios are about power — doctor and patient, prisoner and teacher. Coaching is by comparing it to a typical conversation you and you ’ re just too ”. Browser settings and refresh the page to continue ( you can select different! Are now going to role-play a performance coaching situation to distinguish the power of coaching is by comparing it a. Are about power — doctor and patient, prisoner and guard teacher student... A copy of the role-plays and refresh the page to continue coaching opportunity 4 known as the effective and coaching. Over the next order or free shipping to the day shift staff you! Revised: January 16, 2018 other playing the manager and the other playing the employee refresh the to! Ranks ’ are ways that managers can incorporate coaching skills into common situations with direct reports and employees my... Refresh the page to continue your browser settings and refresh the page to continue to continue practice their new in! The department is very busy with three admissions discount on the next three decades, won! I invite you to learn more about me and my coaching and counseling services scenarios 1 playing, most roll! Choose one as a team member, assume an interactive role by questioning and sharing information arrives at 0900 the! Role-Play scenarios are ways that managers can incorporate coaching skills into common situations with direct and! 85081 Published: January 16, 2018 Last Revised: January 16, 2018 conversation or as part an.

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