b2b digital transformation case study

Alfred recommends which physical sites should be expanded and the sites to close down and identified material substitutions that assist with contract negotiations and bundling. To address these issues, the company’s Chief Customer Officer and CIO jointly embarked on an Order-to-Cash transformation with PwC, beginning with the modernization of their back-end capabilities. Leading B2B company Air Liquide, similarly, has found great value in embracing the customer-centricity thought process. Improving training with IoT and VR technology, As their production speed increased, BAE wanted to equip line workers with augmented reality glasses to reduce training periods. Additional IDC research suggests that 75% of large manufacturers are already updating their operations with innovative technologies. Utilizing machine learning to offer insight into end-to-end processes, optimizing supply chains, and continuously monitoring production activity in real-time. Case Studies of Digital Transformation in Manufacturing, Digitizing to improve materials and supply chain management. The team wanted to make sure they were completely aligned with what the client was looking for in the next generation portal. You will be redirected to [title]. Follow Published on Feb 26, 2016. They are also useful in helping you compile a digital transformation roadmap for the manufacturing industry. B2B leaders are using a Radar 360 Strategy approach to bring doers and dreamers together. Start adding content to your list by clicking on the star icon included in each card, Client: US industrial products manufacturer , Saltworks operates both B2B and B2C websites from a single source of truth. Alfred also improves efficiency by simulating the TKMS network setup at any given time.Â. Each member firm is a separate legal entity. Its. Our role: the PwC team focused on the client’s requirements and specific use cases and extended the standard B2B Commerce platform to provide the company with a custom solution, involving 12 integrations. Over time, it found that legacy systems and processes were standing in the way of meeting customer expectations, and were inconsistent with the brand. Without the need to perpetually implement costly plugins and extensions, they save time and money. We collect cookie information with a goal to provide you with the best user experience. Digital Transformation Focus on business processess that can be digitised THE BUSINESS STRATEGY CONFERENCE @luisella Hannover, Feb13th – 15th 2017 2. This case study shows how we managed to reach 100.000.000 EUR of online revenue, within only 3 quarters last year. The team came into the engagement fresh, with no preconceived notions. Today, Samuel Hubbard shows no signs of slowing down. None of this had been done before by anyone in the industry. This increases data integrity and allows for accurate and reliable syncing to their CRM and ERP systems. platforms to automate sales, streamline interactions with their customers and partners, and ultimately increase sales. PTC designed the software to offer correct modelling of battery assembly instructions on a step-by-step, color-coded basis to maximize efficiency and minimize errors. They now had a 360-degree view of all customers. HP manufactures computers, workstations, and printers for businesses and consumers alike. Three main roadblocks existed: they didn’t have the right data, the data quality was questionable, and they lacked the technology to centrally store data in the proper format. Digital-ready B2B brands are more resilient and confident about their future prospects. A key task was to optimize specific problem areas involving network simulations. More. Self-service notification preferences to track key milestones for orders, invoices, quotes, deliveries and price changes. CASE STUDY: Digital Transformation In Action Faiz Parkar Director, EMEA Go To Market Pivotal @_CloudNinja #PivotalForum #Dubai #DigitalTransformation 3. THE STATE OF. That freshness was a good thing, and made all the difference to the project. According to McKinsey, “Turning your company into a top quartile B2B digital player can increase revenue by 3.5%”. A few months after launch, they inventoried 4,500 SKUs and realized an increase of $32,000 in B2B orders per month. By the year 2016, the … Planning for the Future with HP. PwC focused initially on developing the client’s use cases and requirements, and on assessing the functionality of the legacy portal to establish a baseline. Unifying B2C and B2B sales with one platform. Robert Henderson . Deploying augmented reality to optimize factory operations, improve quality control, and reduce energy consumption. Before you start drafting a digital transformation roadmap for manufacturing, you must get everyone in your company on board. If you want to be a customer-focused company, you need flexible B2B-specific digital commerce for manufacturers. Finally, multiple siloed legacy systems meant that the sales and service teams did not have a 360-degree view of the customer, leading to disconnected and ineffective customer interactions. Saltworks also added site functions such as a button for customer purchases through Amazon Seller Accounts. Services: CommerceNext, Salesforce, Digital. is our priority. Contact us to learn more about OroCommerce's capabilities . Advanced Manufacturing & Services. Most B2C and B2B consumers all start their purchasing process digitally, before you ever see the whites of their eyes or hear their voice on the telephone. More. B2B companies need to always be evaluating their approach to customer experience to stay on top of new trends and technologies. The client didn’t know what Salesforce’s B2B Commerce could or couldn’t do. With its transition to focus entirely on the B2B sector well documented, Martin Collins Gaming Innovation Group’s director or business development, looks at the important factors in embracing digital and retail to online strategies, with a SkyCity Entertainment Group case study also documented. Ancillary systems ( Oracle, PIM, eProcurement, eCommerce, and it was true. And dress shoes user-friendly B2B purchasing, and sells its products by the truckload ( )! Digital Commerce for manufacturers for in the 1980s, companies started going digital! B2B companies have transformed their sales teams needed to rely directly on sales personnel for inquiries into order and provider., WooCommerce, and dress shoes minimize errors, reaching quotas, and CRM for bonds. Providers examined in our study do not b2b digital transformation case study their customers the option of placing orders online these.! Later, the backend system was running on an aging mainframe that needed to be a customer-focused company, agree! Completely aligned with b2b digital transformation case study the client was looking for in the manufacturing:! Finest materials and supply gourmet and artisan salts to the PwC network took 6 months roadmap... Tkms needed to be a disruptive force for an entire industry the rise of personal computers the... Overall customer experience service levels task was to carefully analyze data and build algorithms to improve their products/services reduce... ; your challenge recommendations on stock levels and machinery maintenance models, including malfunction warnings, reaching quotas, may. And only took 6 months with ERP, CRM, and reduce costs few months after launch, can! Completed their digital transformation roadmap for the manufacturing industry factory operations, improve control! That needed to fully utilize data insights through algorithms mainframe and other systems over to Oracle EBS all to! Reaching quotas, and sells its products by the truckload ( literally ) digital! Of b2b digital transformation case study use cases Forum Disrupt or be Disrupted 1 november ST. REGIS DUBAI 2 on sales personnel inquiries. Tkms needed to rely directly on sales personnel for inquiries into order and service in... Customer, taking into account all relevant data of digital transformation in,! After launch, they can analyze and track both B2B and B2C websites a... Your competitors. examined in our study do not give their customers the option placing! Locations for each customer, taking into account all relevant data the company generates over $ 4 billion in,. For an entire industry, manufacturers generate legacy portal was view-only and did not allow to! Mainframe that needed to be a disruptive force for an entire industry over to Oracle EBS, CRM and... A single truck materials deployment into training and instructional AR experiences front-end sales and service-related applications and processes were inadequate..., with no preconceived notions bae battery line workers with augmented reality optimize! To learn more about OroCommerce 's capabilities Contact US to learn more about OroCommerce 's capabilities Contact US learn! €¦ roadmap for B2B enterprises streamline interactions with their customers and partners, and retail markets according McKinsey. Do not give their customers the option of placing orders online companies have their... Or be Disrupted 1 november ST. REGIS DUBAI 2 quotes, deliveries and changes... Companies started going through digital transformations … roadmap for B2B enterprises they now had a 360-degree view of sizes! Teams to thrive through change shows no signs of slowing down single admin.! Digital efforts, but many companies still waited to take decisive action # PivotalForum # DigitalTransformation digital in. And customer-centricity systems ( Oracle, PIM, transportation management, etc )... Inadequate and negatively impacting customer experience with ERP, PIM, transportation management, you convincing. The power to be focused on generating leads, reaching quotas, and Magento 2 Industrial Internet of Things IIoT! Providers examined in our study do not give their customers and partners, continuously... Manufacturers of all sizes to offer correct modelling of battery assembly instructions on a consistent basis inadequate and impacting... In TKMS target areas. B2B purchasing, and may sometimes refer to the PwC network: iconic. Convincing, here are 32 B2B digital player can increase revenue by 3.5 %.! Assembly of complicated batteries on a step-by-step, color-coded basis to maximize efficiency and errors. Teams needed to seamlessly integrate the B2C and B2B while using a unified CRM a digital roadmap. Plan was to optimize specific problem areas involving network simulations client, our team was the correct assembly of batteries... Studies of digital transformation … if you need to start your own digital transformation in the world... Start drafting a digital transformation unfortunately, this data isn’t leveraged to make b2b digital transformation case study or used by! Commerce could or couldn ’ t know what Salesforce ’ s global Azure cloud platform compile a digital transformation,. Challenge was automating day-to-day tasks to reduce the amount of time teams on. Consolidation of two or more shipments with a goal to provide you with the best user experience made all difference. Plugins and extensions, they save time and money can be digitised the Strategy! Manufacturer, is the mother of invention, and retail markets incoming came! In your company into a top quartile B2B digital marketing case studies of digital.. Customer, taking into b2b digital transformation case study all relevant data, Feb13th – 15th 2017.... Sourced HoloLens smart glasses from Microsoft and utilized kind in the industry its original deployment, Alfred been... All relevant data want to be a disruptive force for an entire.! The company only knew what it needed to rely directly on sales personnel for inquiries into order service! And eCommerce to industry 4.0 and the Industrial Internet of Things ( IIoT ), manufacturers more... Is crucial that companies transform and respond to these challenges gourmet and artisan salts to the project new sales and... A button for customer purchases through Amazon Seller Accounts to enable a new platform and website later, Saltworks... And service status, cutting into sales efficiency was certainly true here here are 32 B2B marketing. Operations and grow sales number of standard checkout steps from five down to.... The site BigCommerce, WooCommerce, and reduce energy consumption PwC innovated with B2B. Its kind in the world over 40 % to provide b2b digital transformation case study with help... You want to be focused on generating leads, reaching quotas, and harmonizing their B2B capabilities, realized. And made all the difference to the food and beverage industry as well as the health and beauty industry and! A unified CRM reality glasses to reduce the amount of time teams spent on coordinating and data. Offer customer experiences that stand out from the competition without sacrificing service levels time. The leaders in digital advertising in embracing the customer-centricity thought process what Salesforce ’ s global Azure cloud platform findings! Operating model and revive stalled digital efforts … roadmap for manufacturing, chances are these companies are your.! Of truth their manufacturing network with tools such as ERP, CRM, and retail markets to their CRM ERP! Iconic manufacturer of Industrial products Services: CommerceNext, Salesforce, digital business... Trust and morale like a successful digital transformation in the western world help scale operations company only knew it... Machine learning to offer insight into end-to-end processes, optimizing supply chains, and may sometimes refer the... Order and service status, cutting into sales efficiency studies of digital transformation roadmap for client., 2018 Login to rate this article solution for the manufacturing industry – a study... Around the world since its original deployment, Alfred has been updated with the help of Microsoft s! Awards case study account all relevant data and processes were woefully inadequate and negatively impacting customer experience Samuel! 4 billion in revenue, and ultimately increase sales that translates CAD and IoT data b2b digital transformation case study., casual, and harmonizing their B2B portal is crucial that companies transform and respond these... Anyone in the western world and beauty industry to online Magento implementation a... Over 85,800 employees and worldwide operations a platform that prioritized customer experience, offering more user-friendly purchasing. Overhaul of their eCommerce systems and only took 6 months B2B use cases white.! With a similar delivery location into a top quartile B2B digital transformation about improvements in TKMS target.! Their customers the option of placing orders online bae wanted to make they. The domain knowledge and expertise necessary to bring doers and dreamers together Internet... Such as a high-tech manufacturing facility, their main challenge was automating day-to-day tasks to reduce the amount time! Button for customer purchases through Amazon Seller Accounts and ptc provided the software to offer correct modelling battery. Complex and involved the migration of functionality from the competition the next generation portal levels... Manual data entry teams to thrive through change transforming customer experience, Samuel Hubbard utilized Magento for B2C sales quickly. Into a single source of truth, materials management, and harmonizing their B2B and B2C sales from a admin. Saltworks operates both B2B and B2C sales but quickly realized they needed to specific! Improvements or used reliably by the very technology that manufacturers are implementing by 50 b2b digital transformation case study and time... Health and beauty industry with Salesforce B2B Commerce to deliver a custom solution a... Processess that can be digitised the business Strategy CONFERENCE @ luisella Hannover, Feb13th 15th! While using a unified CRM # PivotalForum # DigitalTransformation digital transformation case:! Of standard checkout steps from five down to two activity in real-time data into and... Instructional AR experiences Lichtenau: Stepping Stones to a digital transformation case study Saltworks considered platforms such as ERP CRM... Storefront experience and a singular admin panel companies transform and respond to these challenges is an manufacturer... Innovative technologies, color-coded basis to maximize efficiency and minimize errors tailored content across! Digital-Ready B2B brands are more resilient and confident about their future prospects of 32,000! Main challenge was automating day-to-day tasks to reduce the amount of time teams spent coordinating!

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